Azomart
Azomart
Your Local Bazaar

💰 Refund & Return Policy

Super Fast 24-Hour Refund & Return - Because Your Happiness Matters!

🚚 Azomart Delivery Commitment

Delivery Radius: Only within 20 kilometers from Rodayan, Sasni, Hathras (PIN: 204216)

Delivery Time: Guaranteed delivery within 24 hours of order placement

Delivery Charge: Flat ₹29 per order

Service Area: Sasni, Hathras, Rodayan, and surrounding villages within 20km range

🚀 24 Hours Refund & Return Guarantee

Refund in 24 hours after return pickup confirmation

Return pickup in 24 hours after request approval

✅ No waiting for days - We value your time and trust!

💚 No Hidden Charges: Only ₹29 delivery charge + applicable GST. No restocking fee, no extra charges.
📋 Quick Summary: You can return most items within 7 days of delivery. Return pickup within 24 hours and refund within 24 hours after pickup confirmation.

1. Return Eligibility

  • Item is returned within 2 days of delivery date
  • Item is unused, undamaged, and in original packaging
  • All tags, labels, and accessories are intact
  • You have the original receipt or order invoice

2. Non-Returnable Items

  • Perishable goods (food, flowers, etc.)
  • Personal care items (cosmetics, innerwear, etc.)
  • Digital products (software, e-books, etc.)
  • Customized or personalized products
  • Items on clearance or final sale

3. 24-Hour Refund Process

How to Request a Return:

  • Go to "My Orders" in your account
  • Select the item you wish to return
  • Select reason for return
  • Upload photos of the product (if damaged/defective)
  • Submit return request
  • Response within 2 hours during business hours

Timeline:

  • Within 2 hours: Return request approved
  • Within 24 hours: Free pickup arranged
  • Within 24 hours: Refund credited after pickup

4. Refund Methods

  • Original Payment Method: Refund within 24 hours
  • Store Credit: Instant credit to Azomart wallet
  • Cash on Delivery: Refund to bank account within 24 hours

5. Damaged or Defective Items

  • Contact us within 24 hours of delivery
  • Provide clear photos of the damage
  • Immediate replacement or full refund within 12 hours
  • Free pickup within 12 hours

6. Delivery Charge Refund Policy

  • ₹29 refundable when: Damaged product, wrong product, cancelled before shipping, delivery delayed beyond 24 hours
  • ₹29 NOT refundable when: Change of mind, size exchange, customer not available, wrong address given
📅 Last Updated: June 15, 2026
✅ 24-Hour Refund | ✅ ₹29 Delivery Charge | ✅ Service Area: 20km from Rodayan | PIN: 204216